Enterprise AI Success Manager — Remote/Hybrid

Asana; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Asana, a leading work management platform in the United States, is seeking an experienced Senior Customer Success Manager to oversee a portfolio of enterprise accounts. You’ll drive value realization across the customer lifecycle by connecting strategic goals to measurable outcomes and leading cross-functional programs.

You’ll diagnose customer workflows, map them to AI capabilities, and guide change management efforts to ensure sustained adoption and expansion. Travel up to 20% may be required.

Qualifications

• 5+ years in customer success or enterprise account management.
• Experience driving adoption for high-value accounts.
• Proven ability to work with executives across technical and business teams.
• Familiarity with AI tools, workflows, and ROI discussions.

Responsibilities

• Serve as the trusted advisor for enterprise accounts across the customer lifecycle.
• Build success plans aligning customer goals with measurable outcomes.
• Diagnose workflows and map to AI capabilities to accelerate decisions.
• Lead change management and enablement for sustained adoption.
• Track AI usage and translate data into business insights.
• Identify expansion opportunities and collaborate with sales.
• Monitor account health and mitigate risks ahead of renewals.
• Partner with Solutions Engineering, Professional Services, and Sales.

Skills

Customer success

Strategic account management

Enterprise software

Executive communication

Cross-functional collaboration

Tools

MCP

Job description

Asana, a leading work management platform in the United States, is seeking an experienced Senior Customer Success Manager to oversee a portfolio of enterprise accounts. You’ll drive value realization across the customer lifecycle by connecting strategic goals to measurable outcomes and leading cross-functional programs.

You’ll diagnose customer workflows, map them to AI capabilities, and guide change management efforts to ensure sustained adoption and expansion. Travel up to 20% may be required.