Remote HVAC Service Coordinator

Eddy; Clayton (NC); Hybrid; USD 21,000 - 23,000; Full time

Job summary

Carolina Comfort Air, Inc. in Clayton, NC is seeking a Service Coordinator to manage scheduling for service calls via phone, chat, and online bookings.

The role includes maintaining customer data, coordinating with technicians, and delivering excellent customer service from the Clayton, NC office. Bilingual skills are a plus, with training followed by in-office hours and potential remote work during peak seasons.

Qualifications

• 2-5 years customer service experience.
• 2-5 years call center experience.
• Excellent communication skills.
• Strong attention to detail.

Responsibilities

• Answer all incoming calls and respond to web chats and online bookings.
• Schedule service calls and create work orders.
• Maintain up-to-date customer files and information.
• Coordinate with service technicians and team members.
• Support peak-season scheduling and holiday rotation as needed.

Skills

Call center experience

Customer service

Excellent communication

Attention to detail

Tools

Service Titan

Job description

Carolina Comfort Air, Inc. in Clayton, NC is seeking a Service Coordinator to manage scheduling for service calls via phone, chat, and online bookings.

The role includes maintaining customer data, coordinating with technicians, and delivering excellent customer service from the Clayton, NC office. Bilingual skills are a plus, with training followed by in-office hours and potential remote work during peak seasons.