HVAC Service Coordinator

Advance Mechanical, Inc. Heating & Air; Greenville (NC); On-site; USD 31,000 - 50,000; Full time

Benefits offered by this job

Health

Dental

Vision

Retirement plan with company match

Growth potential

Continual paid training and education

Job summary

Advance Mechanical, Inc. Heating & Air in Greenville, NC is seeking a detail‑driven HVAC Service Coordinator to join our in‑office team. This full‑time position coordinates schedules, assists customers, and supports daily operations.

The role requires a high school diploma, proficiency in Excel/Word/PowerPoint, and the ability to manage multiple priorities. Fluency in English (Spanish preferred) and an associate degree are a plus.

Qualifications

• High school diploma or equivalent required.
• Proficiency with Excel, Word and PowerPoint.
• Highly organized with ability to handle multiple priorities.
• Excellent communication and detail‑oriented work ethic.
• Fluency in English; Spanish helpful but not required; associate degree preferred.

Responsibilities

• Answer incoming calls and assist customers with professionalism.
• Coordinate and dispatch service appointments.
• Maintain daily call logs and reports.
• Communicate schedule updates to customers and team.
• Collaborate with customers and colleagues to ensure smooth service operations.

Skills

Highly organized

Excellent communication

Multi-priority management

Dependable

Detail-oriented

Bilingual English/Spanish

Education

Associate degree

Tools

Excel

Word

PowerPoint

Job description

Are you a highly organized professional who thrives in a fast-paced office environment and takes pride in delivering exceptional customer service? Advance Mechanical, Inc. is seeking a dedicated HVAC Service Coordinator to join our growing customer service team in Greenville, NC. This full-time opportunity is ideal for someone who enjoys coordinating schedules, supporting customers, and playing a critical role in the daily success of a respected HVAC company.

WHAT'S THE SCOPE?

Pay: We offer our HVAC Service Coordinator $15 per hour with the potential to earn up to $50,000 per year.

Benefits

• Health
• Dental
• Vision
• Retirement plan with company match
• Growth potential
• Continual paid training and education

Schedule

This is a full‑time, in‑office position, working Monday through Friday from 8 AM to 5 PM, with a full one‑hour lunch break each day and a weekly rotating on‑call schedule from 5 PM to 7 PM. This is not a work‑from‑home position.

YOUR CONTRIBUTIONS MATTER

As our HVAC Service Coordinator, you'll be the hub of daily operations, arriving each day ready to provide the outstanding service our customers have come to expect. You'll answer incoming calls, assist customers with professionalism and care, coordinate and dispatch service appointments, communicate schedule updates, and maintain daily call logs and reports. Throughout the day, you'll work closely with customers and team members alike, helping ensure service runs efficiently and smoothly.

WHAT'S REQUIRED?

• High school diploma or equivalent
• Ability to develop tools that create efficiencies within a department
• Knowledge of Microsoft Excel, Word, and PowerPoint
• Highly organized and able to manage multiple priorities at once
• Excellent communication skills
• Dependable and detail‑oriented

Fluency in both English and Spanish and an associate degree are preferred but not required.

ABOUT US

We're a proud, family‑owned company serving Greenville, NC and the surrounding areas of Pitt and Beaufort Counties. For over 38 years, our talented team has delivered outstanding HVAC installation, service, and repairs‑always with a warm, customer‑first approach.

Our dedication to excellence has earned us the Technician Seal of Safety, and we're committed to hiring the best, most trustworthy team members in the business. We love helping our people grow, and invest in ongoing training and real opportunities for professional development.

JOIN US!

If you're ready to join a company that values your dedication, rewards your hard work, and provides an opportunity to grow your career, our initial application process is quick, easy, and mobile‑friendly.