HVAC Service Coordinator: In-Office Dispatch & Support

Advance Mechanical, Inc.; Greenville (NC); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health

Dental

Vision

Retirement plan with company match

Growth potential

Continual paid training and education

Job summary

Advance Mechanical, Inc. in Greenville, NC is seeking an HVAC Service Coordinator to join our in-office team. This full-time role focuses on coordinating service appointments, answering calls, and delivering exceptional customer service to our clients.

You will use Excel, Word, and PowerPoint to create schedules, logs, and reports, while maintaining strong communication with customers and the service team. This position offers steady hours, a day shift, and opportunities for growth.

Qualifications

• High school diploma or equivalent required.
• Ability to develop tools that create efficiencies within a department.
• Proficiency with Microsoft Excel, Word, and PowerPoint.
• Highly organized and able to manage multiple priorities.
• Excellent communication skills.
• Dependable and detail‑oriented.
• Fluency in English and Spanish; associate degree preferred.

Responsibilities

• Answer incoming calls and assist customers with professionalism and care.
• Coordinate and dispatch service appointments; maintain daily call logs and reports.
• Communicate schedule updates and ensure service runs smoothly with the team.

Skills

Organizational skills

Communication skills

Multitasking

Attention to detail

Bilingual Spanish

Education

High school diploma

Associate degree preferred

Tools

Excel

Word

PowerPoint

Job description

Advance Mechanical, Inc. in Greenville, NC is seeking an HVAC Service Coordinator to join our in-office team. This full-time role focuses on coordinating service appointments, answering calls, and delivering exceptional customer service to our clients.

You will use Excel, Word, and PowerPoint to create schedules, logs, and reports, while maintaining strong communication with customers and the service team. This position offers steady hours, a day shift, and opportunities for growth.