HVAC Dispatch Coordinator | Customer-First Scheduling

Energy Jobline ZR; Greenville (SC); On-site; USD 40,000 - 55,000; Full time

Job summary

Carolina Heating is seeking a highly organized Dispatcher to be the communication hub of our service team. You will manage incoming calls, schedule service appointments, and coordinate technicians in the field to keep operations running smoothly.

You will play a key part in delivering a seamless customer experience—from the first phone call to job completion—using dispatch and CRM systems, maintaining records, and supporting invoicing and basic administrative tasks as needed.

Qualifications

• Previous experience in customer service, dispatch, or call center environment.
• Strong communication and multitasking skills in a fast-paced setting.
• Excellent organizational and problem-solving abilities.
• Comfortable using scheduling software and computer systems.
• Ability to remain calm and professional under pressure.
• Team-oriented mindset with a customer-first attitude.
• High school diploma or equivalent required.

Responsibilities

• Answer inbound calls and respond to customer inquiries with professionalism and urgency.
• Schedule, confirm, and adjust service appointments efficiently.
• Dispatch technicians based on location, skillset, and priority.
• Communicate clearly with field technicians to ensure timely service delivery.
• Monitor job progress and adjust schedules as needed throughout the day.
• Provide customers with updates, ETAs, and follow-up communication.
• Maintain accurate records in dispatch and CRM systems.
• Assist with invoicing, work orders, and basic administrative tasks.
• Support the team in meeting daily performance and service goals.

Skills

Customer service

Dispatch

Communication

Multitasking

Organization

Problem solving

Team player

Calm under pressure

Customer-first attitude

Education

High school diploma

Tools

CRM software

Scheduling software

Dispatch software

Job description

Carolina Heating is seeking a highly organized Dispatcher to be the communication hub of our service team. You will manage incoming calls, schedule service appointments, and coordinate technicians in the field to keep operations running smoothly.

You will play a key part in delivering a seamless customer experience—from the first phone call to job completion—using dispatch and CRM systems, maintaining records, and supporting invoicing and basic administrative tasks as needed.