HVAC Service Coordinator: Scheduling & Dispatch

Daikin-Applied; Charlotte (NC); On-site; USD 33,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401K retirement plan with employer 100

Paid time off

Paid holidays

Paid sick time

Tuition Reimbursement after 6 months

Job summary

Daikin Applied is seeking a Service Coordinator in Charlotte, NC, in-office. You will schedule and dispatch technicians, handle customer inquiries, and coordinate startups and progress updates for ongoing jobs.

The role also involves invoicing, basic AP/AR support, warranty administration, and onboarding new hires. Proficiency in Microsoft Office and service-tracking software is preferred.

Qualifications

• High School Diploma or GED required.
• 2-4+ years of related experience in a mechanical, electrical, or plumbing service field.
• HVAC technician collaboration experience preferred.
• Experience with service tracking software (Astea) preferred.

Responsibilities

• Schedule and dispatch technicians for jobs with supervisor/operations or district managers.
• Handle customer inquiries and route technical questions to the appropriate resource.
• Track time and attendance for technicians and manage job startups.

Skills

HVAC coordination

Microsoft Office Suite

Education

High School Diploma or GED

Bachelor's degree may substitute for experience

Tools

Astea

Job description

Daikin Applied is seeking a Service Coordinator in Charlotte, NC, in-office. You will schedule and dispatch technicians, handle customer inquiries, and coordinate startups and progress updates for ongoing jobs.

The role also involves invoicing, basic AP/AR support, warranty administration, and onboarding new hires. Proficiency in Microsoft Office and service-tracking software is preferred.