HVAC Service Coordinator: Dispatch & Customer Care

Advance Mechanical, Inc. Heating & Air; Greenville (NC); On-site; USD 31,000 - 50,000; Full time

Benefits offered by this job

Health

Dental

Vision

Retirement plan with company match

Growth potential

Continual paid training and education

Job summary

Advance Mechanical, Inc. Heating & Air in Greenville, NC is seeking a detail‑driven HVAC Service Coordinator to join our in‑office team. This full‑time position coordinates schedules, assists customers, and supports daily operations.

The role requires a high school diploma, proficiency in Excel/Word/PowerPoint, and the ability to manage multiple priorities. Fluency in English (Spanish preferred) and an associate degree are a plus.

Qualifications

• High school diploma or equivalent required.
• Proficiency with Excel, Word and PowerPoint.
• Highly organized with ability to handle multiple priorities.
• Excellent communication and detail‑oriented work ethic.
• Fluency in English; Spanish helpful but not required; associate degree preferred.

Responsibilities

• Answer incoming calls and assist customers with professionalism.
• Coordinate and dispatch service appointments.
• Maintain daily call logs and reports.
• Communicate schedule updates to customers and team.
• Collaborate with customers and colleagues to ensure smooth service operations.

Skills

Highly organized

Excellent communication

Multi-priority management

Dependable

Detail-oriented

Bilingual English/Spanish

Education

Associate degree

Tools

Excel

Word

PowerPoint

Job description

Advance Mechanical, Inc. Heating & Air in Greenville, NC is seeking a detail‑driven HVAC Service Coordinator to join our in‑office team. This full‑time position coordinates schedules, assists customers, and supports daily operations.

The role requires a high school diploma, proficiency in Excel/Word/PowerPoint, and the ability to manage multiple priorities. Fluency in English (Spanish preferred) and an associate degree are a plus.