Remote Hurricane Relief Customer Care Agent

MCI; Nebraska; On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid time off

Health benefits

Incentives and rewards

Career growth opportunities

Paid training

Job summary

MCI in Nebraska is hiring for a remote customer service position. Candidates will assist customers with inquiries, improve the overall customer experience, and utilize service techniques effectively.

Eligible applicants must be at least 18 years old and hold a high school diploma or equivalent, with strong communication skills and the ability to type swiftly. This role offers competitive starting compensation based on experience, along with various benefits including health insurance and paid time off.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ WPM).
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Strong conflict resolution, problem-solving, and negotiation skills.

Responsibilities

• Assist customers with service inquiries.
• Improve the customer’s experience.
• Utilize service techniques and systems.
• Escalate customer dissatisfaction to proper channels.

Skills

Organizational skills

Written communication

Oral communication

Typing speed

Microsoft Office Suite

Troubleshooting skills

Conflict resolution

Customer service orientation

Multi-tasking

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office Excel

Microsoft Office PowerPoint

Microsoft Office Word

Microsoft Outlook

Job description

MCI in Nebraska is hiring for a remote customer service position. Candidates will assist customers with inquiries, improve the overall customer experience, and utilize service techniques effectively.

Eligible applicants must be at least 18 years old and hold a high school diploma or equivalent, with strong communication skills and the ability to type swiftly. This role offers competitive starting compensation based on experience, along with various benefits including health insurance and paid time off.