Remote Hurricane Relief Customer Care Agent

MCI; Kansas; On-site; USD 30,000 - 45,000; Part time

Benefits offered by this job

Paid time off

Health benefits

Incentives and rewards

Career growth opportunities

Job summary

MCI, a tech-enabled business services company, is hiring for a remote Customer Service Representative to assist customers with service inquiries. Responsibilities include learning common requests, improving customer experience, and utilizing service techniques.

Ideal candidates are 18 years or older and possess a high school diploma, with excellent communication and organizational skills. The position offers competitive compensation based on experience, paid time off, and health benefits for full-time employees.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately.
• Strong conflict resolution and problem-solving skills.

Responsibilities

• Assist customers with service inquiries.
• Learn common requests and solutions.
• Utilize service techniques and systems.
• Improve the customer’s experience.

Skills

Organizational skills

Written communication

Oral communication

Typing speed (20+ WPM)

Microsoft Office Suite

Conflict resolution

Problem-solving

Customer service orientation

Education

High school diploma or equivalent

Job description

MCI, a tech-enabled business services company, is hiring for a remote Customer Service Representative to assist customers with service inquiries. Responsibilities include learning common requests, improving customer experience, and utilizing service techniques.

Ideal candidates are 18 years or older and possess a high school diploma, with excellent communication and organizational skills. The position offers competitive compensation based on experience, paid time off, and health benefits for full-time employees.