Remote HR Operations Coordinator

EY; McLean (VA); Remote; USD 42,000 - 75,000; Full time

Job summary

EY’s Operation Coordinator role sits within the Human Resources Talent Enablement Center (TEC), handling complex HR transactions with limited supervision and coaching junior staff. The position emphasizes accuracy, process discipline, and proactive issue resolution across EY’s recruiting and talent teams.

Responding to customer needs, performing essential HR actions, and contributing to special projects are core responsibilities, with opportunities to grow within EY’s global network and

Qualifications

• High school diploma or equivalent work experience.
• 1-3 years related experience preferred.
• Ability to research, analyze, interpret, and document transactions and issues with minimal supervision, following standard TEC procedures.
• Understands the expectations of customers and delivers service that exceeds customer’s needs within department guidelines.
• Effective verbal and written communication skills.
• Anticipate clients’ needs, identifies and resolves issues that impact the delivery of quality service.

Responsibilities

• Respond to internal and external customer needs and inquiries by analyzing the activity and performing necessary and appropriate actions to reach resolution, including non-routine inquiries.
• Use proven judgment and experience in applying concepts and guidelines; follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and proposes solutions for barriers to leadership.
• Meets production volume and quality standards as outlined by department management.
• Assists with special projects as requested.
• Escalates questions and/or discrepancies.
• Proactively contact field members of EY Recruiting or Talent Team regarding processing issues.
• Prepares, contributes and may run reporting as directed.

Skills

Recruitment knowledge

Process improvement

Curiosity

Learning mindset

Education

High school diploma or equivalent

Job description

EY’s Operation Coordinator role sits within the Human Resources Talent Enablement Center (TEC), handling complex HR transactions with limited supervision and coaching junior staff. The position emphasizes accuracy, process discipline, and proactive issue resolution across EY’s recruiting and talent teams.

Responding to customer needs, performing essential HR actions, and contributing to special projects are core responsibilities, with opportunities to grow within EY’s global network and