Remote Hotline Operator - Opioid Dependence Support

BMC Software; Boston (MA); Remote; USD 23,000 - 31,000; Part time

Job summary

Boston Medical Center's SafeSpot program seeks a part-time Hotline Operator to handle calls for opioid dependence resources. The role requires calm communication, data gathering, and collaboration with public health staff. Remote work is available with scheduled in-state coverage.

The position emphasizes assisting callers to access treatment, coordinating with nurses and providers, and maintaining data accuracy. Equal opportunity employer and supportive environment.

Qualifications

• Associate degree (or equivalent) plus 1 year related experience.
• Bachelor’s degree desirable.

Responsibilities

• Provide Hotline support for State resource center for opioid dependence.
• Offer crisis intervention and referrals to treatment services.
• Coordinate OBOT program activities and data collection for reporting.

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Time management

Bilingual

Education

Associate degree

Bachelor's degree desirable

Tools

MS Word

MS Excel

MS Outlook

Job description

Boston Medical Center's SafeSpot program seeks a part-time Hotline Operator to handle calls for opioid dependence resources. The role requires calm communication, data gathering, and collaboration with public health staff. Remote work is available with scheduled in-state coverage.

The position emphasizes assisting callers to access treatment, coordinating with nurses and providers, and maintaining data accuracy. Equal opportunity employer and supportive environment.