24/7 Crisis Hotline Operator – Addiction Support (Per Diem)

Boston Medical Center; Boston (MA); Hybrid; USD 23,000 - 31,000; Part time

Job summary

Boston Medical Center's SafeSpot program seeks a Hotline Operator to serve as the frontline contact for the 24/7 opioid dependence hotline. You will engage callers with a harm-reduction approach, provide referrals to treatment, and collaborate with nurses and providers to improve services.

This per diem role focuses on compassionate communication, data collection for state resources, and coordinating with public health agencies to support addiction treatment access across Massachusetts.

Qualifications

• An Associate’s degree (or equivalent) plus 1 year related experience (will consider equivalent combination of formal education and experience, i.e. HS/GED plus 3 years related experience).
• Bachelor’s degree desirable.
• Experience working in a substance abuse or mental health setting is preferred.

Responsibilities

• Primarily responsible for providing Hotline support for State support resource center for opioid dependence.
• Provide consistent and supportive crisis intervention; provide consistent and accurate referral services.
• Responsible for coordination of various OBOT (Office-based Opioid Treatment) Program activities
• Manages collection and data entry of pertinent information for statistical purposes and for reporting purposes.
• Assists clients to linkages to addiction services; detox programs, Methadone maintenance, outpatient services, etc.
• Triages walk-in patients accessing opioid treatment; resource, education, and support.
• Screens potential patients
• Back up support to medical assistant
• Maintains wait list in compliance within federal regulations.
• Ensures ongoing resource updates and development of resources for clients and family members
• Disseminates resource materials to clients, family members, support systems, and providers
• Collaborates with Department of Public Health Drug and Alcohol hotline support staff.
• Supports clinic function with coping, filing, charts, referrals, appointment scheduling, and other administrative functions.
• Attends Staff and State meetings as scheduled, and take minutes.

Skills

Verbal communication

Written communication

Bilingual (English/Other)

Microsoft Word/Excel/Outlook

Data entry

Typing

Organization

Interpersonal skills

Education

Associate’s degree or equivalent

Bachelor’s degree desirable

Tools

MS Word

Excel

Outlook

Job description

Boston Medical Center's SafeSpot program seeks a Hotline Operator to serve as the frontline contact for the 24/7 opioid dependence hotline. You will engage callers with a harm-reduction approach, provide referrals to treatment, and collaborate with nurses and providers to improve services.

This per diem role focuses on compassionate communication, data collection for state resources, and coordinating with public health agencies to support addiction treatment access across Massachusetts.