Remote Hospitality Experience Coordinator

Alegria Travel Services; San Diego (CA); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Comprehensive onboarding

Continuing education opportunities

Access to professional systems

Collaborative team environment

Job summary

Alegria Travel Services is seeking a personable Hospitality Experience Coordinator to assist clients with researching services, coordinating arrangements, and creating a seamless experience from initial request to completion.

The role suits someone who enjoys customer service, organization, research, and helping clients navigate options based on individual needs. Fully remote with onboarding and ongoing learning opportunities.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer-service mindset.
• High attention to detail.
• Good organization and time-management abilities.
• Comfortable researching information online.
• Ability to learn new digital platforms and systems.
• Reliable, professional, and responsive.
• Previous hospitality, customer service, reservations, or related experience is helpful but not required.

Responsibilities

• Gather information about client preferences and requests.
• Research accommodations, activities, transportation, and other available services.
• Assist with coordinating reservations and related arrangements.
• Communicate important information and updates to clients.
• Review confirmations and details for accuracy.
• Assist with modifications and special requests.
• Maintain organized client records and documentation.
• Follow up on outstanding information and upcoming arrangements.
• Coordinate with hospitality and service providers when needed.
• Provide responsive and professional client support.

Skills

Excellent communication

Customer-service mindset

Attention to detail

Organization

Time-management

Online research

Learn new platforms

Reliability

Hospitality experience (helpful)

Job description

Alegria Travel Services is seeking a personable Hospitality Experience Coordinator to assist clients with researching services, coordinating arrangements, and creating a seamless experience from initial request to completion.

The role suits someone who enjoys customer service, organization, research, and helping clients navigate options based on individual needs. Fully remote with onboarding and ongoing learning opportunities.