Remote Hospitality Experience Specialist

Alegria Travel Services; Spokane (WA); Remote; USD 42,000 - 64,000; Full time

Job summary

Alegria Travel Services is seeking a personable Hospitality Experience Coordinator to help clients research services, coordinate arrangements, and ensure a smooth journey from initial request to completion. This fully remote role emphasizes strong communication, organization, and the ability to compare options for each client's needs, with onboarding and ongoing support.

You will work with a collaborative team, access professional systems, and grow your skills through continuing education

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer-service mindset.
• High attention to detail.
• Good organization and time-management abilities.
• Comfortable researching information online.
• Ability to learn new digital platforms and systems.
• Reliable, professional, and responsive.
• Previous hospitality, customer service, reservations, or related experience is helpful but not required.

Responsibilities

• Gather information about client preferences and requests
• Research accommodations, activities, transportation, and other available services
• Assist with coordinating reservations and related arrangements
• Communicate important information and updates to clients
• Review confirmations and details for accuracy
• Assist with modifications and special requests
• Maintain organized client records and documentation
• Follow up on outstanding information and upcoming arrangements
• Coordinate with hospitality and service providers when needed
• Provide responsive and professional client support

Skills

Communication

Customer service

Attention to detail

Organization

Time management

Research online

Learning new platforms

Reliability

Job description

Alegria Travel Services is seeking a personable Hospitality Experience Coordinator to help clients research services, coordinate arrangements, and ensure a smooth journey from initial request to completion. This fully remote role emphasizes strong communication, organization, and the ability to compare options for each client's needs, with onboarding and ongoing support.

You will work with a collaborative team, access professional systems, and grow your skills through continuing education