Remote Hospitality Experience Coordinator

Alegria Travel Services; Cooperstown (CA); Remote; USD 42,000 - 64,000; Full time

Job summary

Alegria Travel Services is seeking a personable Hospitality Experience Coordinator to assist clients with researching services, coordinating arrangements, and creating a smooth experience from initial request through completion.

The role emphasizes customer service, organization, and the ability to navigate various options to meet individual needs, in a fully remote environment with onboarding and ongoing training.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer-service mindset.
• High attention to detail.
• Good organization and time-management abilities.
• Comfortable researching information online.
• Ability to learn new digital platforms and systems.
• Reliable, professional, and responsive.
• Experience in hospitality or reservations is helpful but not required.

Responsibilities

• Gather information about client preferences and requests
• Research accommodations, activities, transportation, and other available services
• Assist with coordinating reservations and related arrangements
• Communicate important information and updates to clients
• Review confirmations and details for accuracy
• Assist with modifications and special requests
• Maintain organized client records and documentation
• Follow up on outstanding information and upcoming arrangements
• Coordinate with hospitality and service providers when needed
• Provide responsive and professional client support

Skills

Communication

Interpersonal skills

Customer-service mindset

Attention to detail

Organization

Time management

Digital literacy

Hospitality experience

Job description

Alegria Travel Services is seeking a personable Hospitality Experience Coordinator to assist clients with researching services, coordinating arrangements, and creating a smooth experience from initial request through completion.

The role emphasizes customer service, organization, and the ability to navigate various options to meet individual needs, in a fully remote environment with onboarding and ongoing training.