Remote Guest Experience Coordinator

Alegria Travel Services; Chicago (IL); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Fully remote environment

Comprehensive onboarding and training

Continuing education opportunities

Access to professional systems and资源

Ongoing learning and skill development

Collaborative team environment

Job summary

Alegria Travel Services is seeking a personable Hospitality Experience Coordinator to assist clients with researching services, coordinating arrangements, and creating a smooth experience from the initial request through completion. The role suits someone who enjoys customer service, organization, research, and guiding clients through options based on their needs.

Fully remote with onboarding and ongoing learning opportunities.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer-service mindset.
• High attention to detail.
• Good organization and time-management abilities.
• Comfortable researching information online.
• Ability to learn new digital platforms and systems.
• Reliable, professional, and responsive.

Responsibilities

• Gather information about client preferences and requests.
• Research accommodations, activities, transportation, and other available services.
• Assist with coordinating reservations and related arrangements.
• Communicate important information and updates to clients.
• Review confirmations and details for accuracy.
• Assist with modifications and special requests.
• Maintain organized client records and documentation.
• Follow up on outstanding information and upcoming arrangements.
• Coordinate with hospitality and service providers when needed.
• Provide responsive and professional client support.

Skills

Communication

Interpersonal skills

Customer service

Attention to detail

Organization

Time-management

Research online

Learning new systems

Reliability

Professionalism

Job description

Alegria Travel Services is seeking a personable Hospitality Experience Coordinator to assist clients with researching services, coordinating arrangements, and creating a smooth experience from the initial request through completion. The role suits someone who enjoys customer service, organization, research, and guiding clients through options based on their needs.

Fully remote with onboarding and ongoing learning opportunities.