Remote Hospitality Experience Coordinator

Alegria Travel Services; Boise (ID); Remote; USD 42,000 - 56,000; Full time

Job summary

Alegria Travel Services is seeking a personable Hospitality Experience Coordinator to assist clients with researching services, coordinating arrangements, and ensuring a smooth experience from initial request through completion.

The role emphasizes customer service, organization, and proactive communication to help clients navigate various options based on individual needs, while supporting ongoing learning and team collaboration.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer-service mindset.
• High attention to detail.
• Good organization and time-management abilities.
• Comfortable researching information online.
• Ability to learn new digital platforms and systems.
• Reliable, professional, and responsive.
• Previous hospitality, customer service, reservations, or related experience is helpful but not required.

Responsibilities

• Gather information about client preferences and requests.
• Research accommodations, activities, transportation, and other available services.
• Assist with coordinating reservations and related arrangements.
• Communicate important information and updates to clients.
• Review confirmations and details for accuracy.
• Assist with modifications and special requests.
• Maintain organized client records and documentation.
• Follow up on outstanding information and upcoming arrangements.
• Coordinate with hospitality and service providers when needed.
• Provide responsive and professional client support.

Skills

Excellent communication

Customer-service mindset

Attention to detail

Organization

Time-management

Online research

Learn new platforms

Reliable and responsive

Job description

Alegria Travel Services is seeking a personable Hospitality Experience Coordinator to assist clients with researching services, coordinating arrangements, and ensuring a smooth experience from initial request through completion.

The role emphasizes customer service, organization, and proactive communication to help clients navigate various options based on individual needs, while supporting ongoing learning and team collaboration.