Remote Hospitality Experience Specialist

Alegria Travel Services; Detroit (MI); Remote; USD 38,000 - 54,000; Full time

Benefits offered by this job

Fully remote

Onboarding program

Ongoing training

Career development

Collaborative team

Job summary

Alegria Travel Services is seeking a personable Hospitality Experience Coordinator to assist clients with researching services, coordinating arrangements, and ensuring a smooth experience from the initial request through completion.

This fully remote role is ideal for someone who enjoys customer service, organization, research, and helping clients navigate options based on their needs. You will receive comprehensive onboarding, ongoing training, and access to professional systems.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer-service mindset.
• High attention to detail and accuracy.
• Good organization and time-management abilities.
• Comfortable researching information online.
• Ability to learn new digital platforms and systems.
• Reliable, professional, and responsive.
• Hospitality, customer service or reservations experience is helpful but not required.

Responsibilities

• Gather information about client preferences and requests.
• Research accommodations, activities, transportation, and other available services.
• Assist with coordinating reservations and related arrangements.
• Communicate important information and updates to clients.
• Review confirmations and details for accuracy.
• Assist with modifications and special requests.
• Maintain organized client records and documentation.
• Follow up on outstanding information and upcoming arrangements.
• Coordinate with hospitality and service providers when needed.
• Provide responsive and professional client support.

Skills

Communication

Customer service

Attention to detail

Organization

Time management

Online research

Digital literacy

Reliability

Hospitality experience

Job description

Alegria Travel Services is seeking a personable Hospitality Experience Coordinator to assist clients with researching services, coordinating arrangements, and ensuring a smooth experience from the initial request through completion.

This fully remote role is ideal for someone who enjoys customer service, organization, research, and helping clients navigate options based on their needs. You will receive comprehensive onboarding, ongoing training, and access to professional systems.