Remote Hospitality Experience Concierge

Alegria Travel Services; New York (NY); Remote; USD 36,000 - 60,000; Full time

Job summary

Alegria Travel Services is seeking a personable Hospitality Experience Coordinator to assist clients with researching services, coordinating arrangements, and ensuring a seamless experience from initial inquiry through completion. The role appeals to those who enjoy customer service, organization, research, and helping clients navigate options based on individual needs.

Fully remote with onboarding and ongoing training available.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer-service mindset.
• High attention to detail.
• Good organization and time-management abilities.
• Comfortable researching information online.
• Ability to learn new digital platforms and systems.
• Reliable, professional, and responsive.

Responsibilities

• Gather information about client preferences and requests
• Research accommodations, activities, transportation, and other available services
• Assist with coordinating reservations and related arrangements
• Communicate important information and updates to clients
• Review confirmations and details for accuracy
• Assist with modifications and special requests
• Maintain organized client records and documentation
• Follow up on outstanding information and upcoming arrangements
• Coordinate with hospitality and service providers when needed
• Provide responsive and professional client support

Skills

Communication

Customer service

Attention to detail

Organization

Online research

Tech adaptability

Reliability

Job description

Alegria Travel Services is seeking a personable Hospitality Experience Coordinator to assist clients with researching services, coordinating arrangements, and ensuring a seamless experience from initial inquiry through completion. The role appeals to those who enjoy customer service, organization, research, and helping clients navigate options based on individual needs.

Fully remote with onboarding and ongoing training available.