Remote Homeowners P&C Support Specialist

Team Focus Insurance Group; Oregon; Hybrid; USD 42,000 - 64,000; Full time

Job summary

Team Focus Insurance Group is seeking a Remote Customer Support specialist to handle inbound calls and chats from clients and agents regarding personal lines policies. You will provide accurate policy, billing, and endorsement information while delivering a positive customer experience and meeting service standards.

The role emphasizes multitasking, compliance, and collaboration, with required agency experience and an active P&C license or designation preferred.

Qualifications

• Two years agency experience in personal lines, including homeowners.
• Active 2-20 or 4-40 license, or industry designation such as CPCU or CIC preferred.
• Knowledge of Property/Casualty insurance operations and policy elements.
• Proficiency with insurance systems and standard office software.

Responsibilities

• Respond to inbound phone calls and chats from clients and/or agents in a professional and timely manner.
• Provide accurate information regarding policies, coverage, billing, payments, and endorsements.
• Resolve client inquiries, complaints, and requests efficiently while maintaining a positive customer experience.
• Process assigned tasks accurately and efficiently, including policy updates, endorsements, cancellations, and other related transactions.

Skills

Strong communication

De-escalation

Problem solving

Self-motivation

Team collaboration

Education

Agency experience in Personal Lines

Tools

Insurance software systems

Job description

Team Focus Insurance Group is seeking a Remote Customer Support specialist to handle inbound calls and chats from clients and agents regarding personal lines policies. You will provide accurate policy, billing, and endorsement information while delivering a positive customer experience and meeting service standards.

The role emphasizes multitasking, compliance, and collaboration, with required agency experience and an active P&C license or designation preferred.