Remote P&C Licensed Insurance Care Specialist

Coterie Insurance; United States; Remote; USD 60,000 - 63,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

401K with match

Flexible PTO

Continuing education stipend

Job summary

Coterie Insurance in the United States is seeking a Customer Care Specialist (P&C Licensed) to deliver fast, accurate service across phone, email, forms, chat, and other channels while assisting with policy and billing questions and claims inquiries. This remote, full-time role emphasizes customer satisfaction and retention.

Ideal candidates hold an active P&C license, have 2+ years in insurance support, 3+ years in remote/call center roles, and strong client service skills.

Qualifications

• Active Property & Casualty Insurance License is required.
• 2+ years of insurance sales support or other insurance related service work.
• 3+ years of remote/call center/online service or sales experience.
• Highly motivated & goal oriented.
• Strong time management and organizational skills.
• Punctual, Reliable and Responsible.
• Exceptional interpersonal and client service skills.
• Detail orientated with superior organizational skills.
• Team player with the ability to collaborate with others.
• Ability to multi-task and work in a fast-paced, evolving environment.
• Proficient in MS Office skills and related computer software knowledge.
• Excellent collaboration skills, self-motivated and willing to take initiative.

Responsibilities

• Deliver timely, accurate, and professional support in a fast-paced Call Center environment.
• Answer questions across phone, email, forms, chat, voicemail, and other support channels.
• Respond to inbound calls, emails, forms, chats, voicemails, and other customer care requests.
• Assist with basic policy changes, billing questions, payment questions, documentation requests, and account support.
• Serve as a point of contact for general claims inquiries, claim status requests, first notice of loss submissions, and claims-related customer support.
• Collaborate with the Claims team to ensure timely communication, proper escalation, and effective resolution of claims-related customer needs.
• Support customer satisfaction, policy servicing, account retention, first contact resolution, and a positive customer experience through clear and efficient issue resolution.
• Accurately document customer interactions, actions taken, next steps, and follow up items.
• Monitor assigned queues and respond within internal service level expectations.
• Escalate complex, urgent, or sensitive issues to Senior Customer Care Specialists, Leads, or Leadership as needed.
• Participate in ongoing product, system, process, and compliance training.
• Build strong customer relationships by understanding customer needs, offering guidance, and delivering clear solutions.

Skills

Remote call center experience

Customer service

Time management

Interpersonal skills

Team player

Education

Property & Casualty Insurance License

Tools

MS Office

Job description

Coterie Insurance in the United States is seeking a Customer Care Specialist (P&C Licensed) to deliver fast, accurate service across phone, email, forms, chat, and other channels while assisting with policy and billing questions and claims inquiries. This remote, full-time role emphasizes customer satisfaction and retention.

Ideal candidates hold an active P&C license, have 2+ years in insurance support, 3+ years in remote/call center roles, and strong client service skills.