Remote Personal Lines Support Specialist

Team Focus Insurance Group; Tallahassee (FL); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life

Pet insurance

401K Match

Paid holidays and PTO

Remote and Hybrid opportunities

Tuition reimbursement

Job summary

Team Focus Insurance Group is seeking a remote Customer Support Specialist to handle inbound calls and chats regarding personal lines policies. You will answer questions, process endorsements, cancellations, andPayments, and provide documentation while delivering a positive client experience.

Ideal candidates have two years of agency experience in personal lines, strong communication, and the ability to multitask with accuracy. Remote work, flexible schedules, and ongoing training are offered.

Qualifications

• Two years agency experience in Personal Lines including homeowners.
• Strong verbal and written communication skills.
• Ability to multitask and maintain accuracy under pressure.

Responsibilities

• Respond to inbound calls and chats with clients and agents, providing policy information.
• Process endorsements, changes, cancellations, and billing inquiries accurately.
• Assist with payments, provide documentation, and maintain positive client relations.
• Collaborate with team and participate in training to improve workflows.

Skills

Strong communication

Multitasking

Customer service

Education

Two years agency experience in Personal Lines

Tools

Insurance systems

Office software

Job description

Team Focus Insurance Group is seeking a remote Customer Support Specialist to handle inbound calls and chats regarding personal lines policies. You will answer questions, process endorsements, cancellations, andPayments, and provide documentation while delivering a positive client experience.

Ideal candidates have two years of agency experience in personal lines, strong communication, and the ability to multitask with accuracy. Remote work, flexible schedules, and ongoing training are offered.