Remote P&C Insurance Support Specialist (Homeowners)

Team Focus Insurance Group; Florida; Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

401K match

Tuition Reimbursement

Commuter Benefits

Remote work flexibility

Job summary

Team Focus Insurance Group is seeking a remote Customer Support Specialist in the United States to handle calls and chats for personal lines policies. You will answer questions, process endorsements, and assist with policy payments while upholding service standards.

The role requires multitasking, accuracy, and strong communication. The right candidate will have agency experience in Personal Lines, familiarity with insurance systems, and a customer-focused mindset.

Qualifications

• Knowledge of Property/Casualty Insurance operations and policy elements preferred.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks efficiently with high accuracy.
• Proficiency with insurance systems and standard office software.
• Ability to handle difficult or upset clients professionally and de-escalate when needed.

Responsibilities

• Respond to inbound phone calls and chats from clients and agents in a professional manner.
• Provide accurate information on policies, billing, endorsements, and payments.
• Resolve inquiries, complaints and requests while maintaining a positive customer experience.

Skills

Property/Casualty Insurance knowledge

Verbal and written communication

Multi-tasking with high accuracy

Insurance systems proficiency

De-escalation and customer handling

Problem solving and conflict handling

Team participation and learning

Self-motivation and independence

2-20 or 4-40 license or CPCU/CIC (pref

Education

2 years agency experience in Personal Lines or equivalent education/experience

Job description

Team Focus Insurance Group is seeking a remote Customer Support Specialist in the United States to handle calls and chats for personal lines policies. You will answer questions, process endorsements, and assist with policy payments while upholding service standards.

The role requires multitasking, accuracy, and strong communication. The right candidate will have agency experience in Personal Lines, familiarity with insurance systems, and a customer-focused mindset.