Remote Commercial Insurance Care Specialist

Coterie Insurance; United States; Remote; USD 60,000 - 63,000; Full time

Benefits offered by this job

Remote work

Health insurance

Dental and vision insurance

Life insurance

FSA / HSA

401K with match

Flexible PTO

Paid holidays

Education stipend

Job summary

Coterie Insurance is seeking a Customer Care Specialist to deliver efficient, accurate service to policyholders in a remote role. You will handle inquiries across multiple channels, assist with policy changes, billing questions, and claims-related support, while maintaining a customer-focused approach to drive retention.

Ideal candidates have a Property & Casualty license, 2+ years of insurance sales/support and 3+ years in remote or call center environments.

Qualifications

• Active Property & Casualty Insurance License required.
• 2+ years insurance sales support or related service experience.
• 3+ years remote/call center/online service or sales experience.
• Strong time management and organizational skills.

Responsibilities

• Handle inquiries across phone, email, forms, chat, voicemail, and other channels.
• Assist with policy changes, billing questions, and account support.
• Serve as a contact for claims inquiries and status checks.
• Collaborate with Claims team for timely communication and escalations.
• Document customer interactions and follow-up items.
• Monitor queues and meet service level expectations.
• Escalate complex issues to senior staff as needed.
• Participate in product, system, and compliance training.
• Build customer relationships by understanding needs and delivering solutions.
• Support a positive team environment.

Skills

Insurance license

Insurance sales support

Remote/call center experience

MS Office

Customer service

Job description

Coterie Insurance is seeking a Customer Care Specialist to deliver efficient, accurate service to policyholders in a remote role. You will handle inquiries across multiple channels, assist with policy changes, billing questions, and claims-related support, while maintaining a customer-focused approach to drive retention.

Ideal candidates have a Property & Casualty license, 2+ years of insurance sales/support and 3+ years in remote or call center environments.