Remote Insurance Customer Care Specialist

Coterie Applications Inc.; United States; A distancia; USD 60.000 - 63.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% remote

Health insurance

Dental and vision insurance

Life insurance

FSA/HSA access

401K with matching

Flexible PTO (up to 4 weeks)

12 paid holidays

Continuing education stipend

Descripción de la vacante

Coterie is hiring a Customer Care Specialist to deliver efficient, accurate service to policyholders. In a remote, nationwide role, you will support inquiries through multiple channels, assist with policy changes, and collaborate with Claims for timely resolutions.

Ideal candidates have a Property & Casualty license, 2+ years in insurance support, and 3+ years in remote customer service, with strong communication and organizational skills.

Formación

• Active Property & Casualty Insurance License is required.
• 2+ years of insurance sales support or other insurance related service work
• 3+ years of remote/call center/online service or sales experience
• Strong time management and organizational skills
• Exceptional interpersonal and client service skills
• Detail oriented with superior organizational skills
• Team player with ability to collaborate and multi-task in a fast-paced environment
• Proficient in MS Office and related software knowledge

Responsabilidades

• Hours: Monday through Friday, 8:00AM to 5:00PM Pacific Time or Central Time.
• Deliver timely, accurate, and professional support in a fast-paced Call Center environment.
• Answer questions across phone, email, forms, chat, voicemail, and other support channels.
• Respond to inbound calls, emails, forms, chats, voicemails, and other customer care requests.
• Assist with basic policy changes, billing questions, payment questions, documentation requests, and account support.
• Serve as a point of contact for general claims inquiries, claim status requests, first notice of loss submissions, and claims-related customer support.
• Collaborate with the Claims team to ensure timely communication, proper escalation, and effective resolution of claims-related customer needs.
• Support customer satisfaction, policy servicing, account retention, first contact resolution, and a positive customer experience.
• Accurately document customer interactions, actions taken, next steps, and follow-up items.
• Monitor assigned queues and respond within internal service level expectations.
• Escalate complex, urgent, or sensitive issues to Senior Customer Care Specialists, Leads, or Leadership as needed.
• Participate in ongoing product, system, process, and compliance training.
• Build strong customer relationships by understanding customer needs, offering guidance, and delivering clear solutions.
• Support a positive, collaborative, and service-focused team environment.
• Perform other duties as assigned.
• Report system issues, access concerns, bugs, or workflow interruptions to Leads

Conocimientos

P&C License

Insurance support

Time management

Customer service

Interpersonal skills

Reliability

Descripción del empleo

Coterie is hiring a Customer Care Specialist to deliver efficient, accurate service to policyholders. In a remote, nationwide role, you will support inquiries through multiple channels, assist with policy changes, and collaborate with Claims for timely resolutions.

Ideal candidates have a Property & Casualty license, 2+ years in insurance support, and 3+ years in remote customer service, with strong communication and organizational skills.