Remote Personal Lines Insurance Support Specialist

Team Focus Insurance Group; Oregon; Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life

401K Match

Paid Holidays

PTO & Personal Days

Tuition Reimbursement

Commuter Benefits

Remote/Hybrid options

Job summary

Team Focus Insurance Group is seeking a remote Customer Support Associate to handle phone and chat inquiries for personal lines policies, including homeowners. You will process endorsements, payments, and documentation requests while delivering accurate information and a positive client experience.

Work in a fast-paced call center environment, collaborate with teammates, and adhere to SLAs and regulatory requirements.

Qualifications

• Two years agency experience in Personal Lines incl. homeowners or equivalent.
• Knowledge of Property/Casualty operations and policy elements preferred.
• Excellent verbal and written communication skills; proficient with standard office software.

Responsibilities

• Provide customer support via phone and chat for personal lines policies.
• Process endorsements, payments, and billing inquiries, and document requests.
• Collaborate with team and leadership to improve workflows and client experience.

Skills

Homeowners experience

P/C insurance knowledge

Strong verbal and written comms

Multitasking under pressure

Insurance systems proficiency

De-escalation techniques

Problem solving

Team collaboration

Education

Two years agency experience in Personal Lines incl. homeowners

Tools

Office software

Job description

Team Focus Insurance Group is seeking a remote Customer Support Associate to handle phone and chat inquiries for personal lines policies, including homeowners. You will process endorsements, payments, and documentation requests while delivering accurate information and a positive client experience.

Work in a fast-paced call center environment, collaborate with teammates, and adhere to SLAs and regulatory requirements.