Remote HIV Customer Advocate | Territory Lead

Merck

City of Albany (NY)

Remote

USD 106,000 - 167,000

Full time

8 days ago

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Benefits offered by this job

Medical

Dental

Vision

Other insurance

401(k)

Job summary

Merck is seeking an HIV Customer Representative to support a customer-centric sales model in the DC Mirror territory. The role involves field-based activities, frequent travel, and collaboration with the Customer Team to understand and meet customer needs while prioritizing better health outcomes for patients and HCPs.

Responsibilities include engaging with healthcare professionals, developing tailored strategies, and leveraging resources to drive account plans.

Qualifications

Bachelor degrees and/or healthcare/pharma background preferred.
Experience in Infectious Disease or HIV product familiarity is advantageous.
Must have valid driver’s license and be willing to travel within territory.
Remote work flexibility with travel supporting national meetings.

Responsibilities

Communicate product information tailored to each customer’s needs.
Engage in informed discussions with healthcare professionals regarding products and resources.
Serve as primary contact for select customer accounts and develop account strategy with the team.
Identify programs or resources to address customer needs and improve patient outcomes.
Collaborate with Virology and other teams to optimize territory plans and multi-channel outreach.
Ensure ethics and compliance across all activities.