Remote HIPAA-Driven Customer Support Specialist

Datavant; Salem (OR); On-site; USD 21,000 - 25,000; Full time

Job summary

Datavant is seeking a detail-oriented Customer Service Associate in Salem, OR to handle patient information requests, QA calls, and HIPAA-compliant inquiries. You will document interactions in our systems and maintain confidentiality while delivering high-quality support.

You will work Monday through Friday, 8:00 am to 4:30 pm Pacific Time, with a focus on accuracy, speed, and adherence to company policies. Prior experience with healthcare data and privacy regulations is preferred.

Qualifications

• High school diploma or equivalent required.
• Friendly, professional communication.
• Experience with multi-line phone system is required.
• MS-Office knowledge at intermediate/advanced level.
• Experience in Data Entry, Medical Records, Health Care, Insurance Claims Processing and proofreading/editing documents.
• Ability to stay organized and detail-oriented.
• Must pass annual HIPAA exam.
• Must pass a 90-day ROI Certification course with a score of 85% or higher.
• Vaccination/testing requirements may apply depending on client and state.

Responsibilities

• Answer and conduct business on the telephone while maintaining excellent Customer Service.
• Answering release of information related telephone calls and inquiries accurately and timely.
• Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence.
• Document all calls, inquiries and resolution in detail in appropriate areas of our software systems.
• Follow all department and/or site specific processes and procedures accordingly.
• Meet and maintain the department’s productivity and quality assurance expectations.
• Mon- Fri 8:00am- 4:30pm PST
• Responsible for following all company policies and procedures as posted or communicated by management.
• Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence.
• Maintains a high level of professionalism and good rapport with co-workers and members of management
• Maintain open lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc. immediately.
• Performs work in accordance with the training and direction provided and adheres to facility specific procedures
• Attends mandatory employee in-service meetings and/or training sessions, if so directed
• Maintain an acceptable attendance record and reports to work as scheduled.
• Performs other duties as assigned.

Skills

Customer service

Multi-line phone system

MS-Office proficiency

Data entry

Medical records

Health care

Insurance claims processing

Proofreading/editing

Organizational skills

HIPAA knowledge

ROI certification

Education

High school diploma or equivalent

Job description

Datavant is seeking a detail-oriented Customer Service Associate in Salem, OR to handle patient information requests, QA calls, and HIPAA-compliant inquiries. You will document interactions in our systems and maintain confidentiality while delivering high-quality support.

You will work Monday through Friday, 8:00 am to 4:30 pm Pacific Time, with a focus on accuracy, speed, and adherence to company policies. Prior experience with healthcare data and privacy regulations is preferred.