Healthcare Data Support Specialist, HIPAA Certified

Datavant; Helena (MT); Remoto; USD 21.000 - 25.000; Tempo pieno

Descrizione del lavoro

Datavant is a healthcare data collaboration platform seeking a customer service professional to support callers and manage information requests. The role emphasizes confidentiality, accuracy, and adherence to HIPAA guidelines, with a focus on timely responses across phone, email, and written inquiries.

Candidates should have a high school diploma, strong MS-Office skills, and experience with multi-line phone systems.

Competenze

• High school diploma or equivalent recognized by the state.
• Friendly, professional communication and strong customer service skills.
• Experience with multi-line phone systems and MS-Office (intermediate/advanced).
• Experience in Data Entry, Medical Records, Health Care, Insurance Claims Processing, and proofreading.
• Excellent organizational skills and attention to detail.
• Ability to pass HIPAA compliance exams and ROI certification with 85%+.
• Vaccination requirements may be applicable depending on client; suitability reviewed.
• Remote-work readiness with reliable high-speed internet.

Mansioni

• Answer and conduct business on the telephone with excellent customer service.
• Handle release of information telephone calls and inquiries accurately.
• Review, research, and respond to inquiries received by phone, email, or mail.
• Document all calls and resolutions in the software systems.
• Follow department and site procedures and maintain productivity and quality.
• Maintain confidentiality and professional rapport with coworkers and management.
• Attend mandatory trainings and maintain attendance as scheduled.
• Perform other duties as assigned.

Conoscenze

Customer service

Multi-line phone system

MS-Office proficiency

Data Entry

Formazione

High school diploma

Descrizione del lavoro

Datavant is a healthcare data collaboration platform seeking a customer service professional to support callers and manage information requests. The role emphasizes confidentiality, accuracy, and adherence to HIPAA guidelines, with a focus on timely responses across phone, email, and written inquiries.

Candidates should have a high school diploma, strong MS-Office skills, and experience with multi-line phone systems.