Healthcare Data Support Specialist

Datavant; Hagåtña (GU); On-site; USD 21,000 - 25,000; Full time

Job summary

Datavant, a data collaboration platform for healthcare, is seeking a customer service professional. The role involves answering calls, processing information requests, and documenting interactions in our software systems. You must maintain confidentiality and deliver high-quality service while adhering to HIPAA requirements.

The position offers an 8.5-hour shift window (8 a.m.–9 p.m. ET) with two 15-minute breaks and a 30-minute lunch, and requires a high school diploma or equivalent, along with

Qualifications

• Friendly, professional communication skills and customer service focus.
• Experience with multi-line phone systems and basic computer proficiency.
• Experience in data entry, medical records, health care or insurance processing is beneficial.

Responsibilities

• Schedule an 8.5-hour shift between 8 a.m.–9 p.m. ET with breaks and lunch as required.
• Answer phone calls and inquiries with high quality customer service.
• Handle release of information inquiries accurately and promptly.
• Document calls and resolutions in the case management software.
• Follow department procedures and maintain productivity and quality expectations.
• Maintain confidentiality and professional rapport with colleagues and management.

Skills

Customer service

Multi-line phone system

MS Office

Organizational skills

Attention to detail

Education

High school diploma or equivalent

Tools

MS Office

Job description

Datavant, a data collaboration platform for healthcare, is seeking a customer service professional. The role involves answering calls, processing information requests, and documenting interactions in our software systems. You must maintain confidentiality and deliver high-quality service while adhering to HIPAA requirements.

The position offers an 8.5-hour shift window (8 a.m.–9 p.m. ET) with two 15-minute breaks and a 30-minute lunch, and requires a high school diploma or equivalent, along with