Healthcare Data Support Specialist (HIPAA)

Datavant; Topeka (KS); Remote; USD 21,000 - 25,000; Full time

Job summary

Datavant is a data collaboration platform for healthcare. A customer service specialist role involves handling telephone, email, and written inquiries with precision, documenting interactions in our software, and maintaining confidentiality.

The position supports HIPAA compliance, ROI certification, and professional communication in a remote-friendly, Monday–Friday schedule. Candidates should be organized, detail-oriented and comfortable in a fast-paced environment.

Qualifications

• Friendly, professional manner of communication.
• Experience with multi-line phone system.
• Proficient in MS-Office and able to learn new software.

Responsibilities

• Answer and conduct business on the telephone with excellent Customer Service.
• Answering release of information related telephone calls accurately and timely.
• Review, research, resolve and respond to inquiries via telephone, email or written correspondence.
• Document all calls and resolutions in the software.
• Meet department productivity and quality expectations.
• Follow all department procedures.

Skills

Customer service

Multi-line phone system

MS-Office proficiency

Attention to detail

Professional communication

HIPAA knowledge

Education

High school diploma or equivalent

Job description

Datavant is a data collaboration platform for healthcare. A customer service specialist role involves handling telephone, email, and written inquiries with precision, documenting interactions in our software, and maintaining confidentiality.

The position supports HIPAA compliance, ROI certification, and professional communication in a remote-friendly, Monday–Friday schedule. Candidates should be organized, detail-oriented and comfortable in a fast-paced environment.