Remote Higher Ed Customer Success Advocate

Mcgraw Hill; Houston (TX); Remote; USD 60,000 - 65,000; Full time

Job summary

McGraw Hill, a leading education company, is hiring an Inside Customer Success Representative for its Higher Education team. You will build relationships with faculty and learners, drive product adoption, and collaborate with Sales and Success teams to retain customers and grow revenue.

A remote position within the United States with up to 10% travel to campuses is offered. The role emphasizes understanding customer goals, delivering excellent service, and using tools like Salesforce and

Qualifications

• Bachelor's degree required.
• 1–2 years in customer success or software implementation.
• Strong communication and presentation skills.
• Experience with Salesforce and Gainsight preferred.

Responsibilities

• Serve as primary point of contact for customers throughout their lifecycle.
• Collaborate with Sales and Customer Success teams to manage pipelines and adoption.
• Oversee implementation processes for new and returning customers.
• Conduct Zoom meetings for consultative guidance and training.
• Respond promptly to inquiries and troubleshoot with cross-functional teams.

Education

Bachelor's degree

Tools

Salesforce

Gainsight

Zoom

Job description

McGraw Hill, a leading education company, is hiring an Inside Customer Success Representative for its Higher Education team. You will build relationships with faculty and learners, drive product adoption, and collaborate with Sales and Success teams to retain customers and grow revenue.

A remote position within the United States with up to 10% travel to campuses is offered. The role emphasizes understanding customer goals, delivering excellent service, and using tools like Salesforce and