Remote Higher Ed Customer Success Specialist

Mcgraw Hill; Dallas (TX); Remote; USD 60,000 - 65,000; Full time

Benefits offered by this job

Remote work

Travel opportunities

Job summary

McGraw Hill Higher Education is hiring an Inside Customer Success Representative to build strong relationships with educators and learners, driving product adoption and retention. This remote role supports faculty across the United States, with a preference for the Dallas area and up to 10% travel to campuses.

You will work with Sales and CS teams to manage customer pipelines, understand goals, and ensure successful implementation of digital products to improve outcomes and satisfaction.

Qualifications

• Bachelor's degree required.
• 1-2 years in customer success or software implementation, higher education experience preferred.
• Exceptional communication and presentation skills to support customers with varying technical confidence.

Responsibilities

• Develop understanding of McGraw Hill Higher Education products (Connect, SIMnet, GO!, Sharpen).
• Manage customer pipelines using Salesforce and Gainsight; collaborate with Sales and CS teams.
• Oversee implementation for new/ returning customers and drive adoption and retention.
• Conduct Zoom trainings and provide consultative guidance based on customer goals.
• Provide customer feedback to inform product/ service evolution.

Skills

Exceptional communication

Remote work proficiency

Relationship management

Training and coaching

Education

Bachelor's degree

Tools

Salesforce

Gainsight

Job description

McGraw Hill Higher Education is hiring an Inside Customer Success Representative to build strong relationships with educators and learners, driving product adoption and retention. This remote role supports faculty across the United States, with a preference for the Dallas area and up to 10% travel to campuses.

You will work with Sales and CS teams to manage customer pipelines, understand goals, and ensure successful implementation of digital products to improve outcomes and satisfaction.