Remote Customer Success Specialist - Education Tech

McGraw Hill LLC.; United States; Remote; USD 60,000 - 70,000; Full time

Job summary

McGraw Hill LLC is seeking a remote Inside, Customer Success Representative to support college-level faculty and administrators in adopting McGraw Hill solutions. You will guide onboarding, training, and ongoing usage to improve outcomes, engagement, affordability, and equity.

The role requires 1–2 years in customer success or software implementation, strong communication, and the ability to work effectively from home with 5–10% travel. Salesforce and Gainsight experience is preferred.

Qualifications

• Bachelor's degree required.
• 1-2 years experience in customer success or similar role related to software implementation (higher education experience preferred).
• Exceptional communication and presentation skills to train and support customers with varying technical levels.
• Ability to excel in a remote setting; strong communication, organization, and attention to detail.
• Positive attitude and growth mindset for embracing challenges.
• Instructional design or teaching/coaching experience is a plus.
• Experience using Salesforce and Gainsight is preferred.

Responsibilities

• Develop knowledge of McGraw Hill Higher Education products (Connect, SIMnet) and learning science concepts.
• Use Salesforce and Gainsight to manage pipelines, track stages, and analyze data.
• Collaborate with Sales and CS to assess customer needs and support retention and growth.
• Oversee implementation processes for new and returning customers.
• Conduct one-on-one and group Zoom trainings tailored to customer goals and needs.
• Provide timely follow-up and resolve issues with internal teams.
• Share customer feedback in team meetings to improve products and services.

Skills

Communication skills

Remote work

Coaching

Organizational skills

Education

Bachelor's degree

Tools

Salesforce

Gainsight

Job description

McGraw Hill LLC is seeking a remote Inside, Customer Success Representative to support college-level faculty and administrators in adopting McGraw Hill solutions. You will guide onboarding, training, and ongoing usage to improve outcomes, engagement, affordability, and equity.

The role requires 1–2 years in customer success or software implementation, strong communication, and the ability to work effectively from home with 5–10% travel. Salesforce and Gainsight experience is preferred.