Remote Customer Success Specialist, Higher Ed Solutions

McGraw Hill LLC.; Oregon; Hybrid; USD 60,000 - 70,000; Full time

Job summary

McGraw Hill LLC. is seeking a Remote Inside Customer Success Representative to guide college-level faculty and administrators in using our Higher Education solutions. You will train, support, and build strong relationships to improve outcomes and drive retention.

The role emphasizes remote collaboration with Sales and CS teams, focusing on increasing product usage and opportunities for growth, with travel estimated at 5-10% annually.

Qualifications

• Bachelor's degree required.
• 1-2 years of experience in customer success or similar software-implementation role.
• Strong communication and presentation abilities for diverse customer base.
• Remote work capability with high organization and attention to detail.
• Interest in instructional design or coaching is a plus.
• Experience with Salesforce and Gainsight preferred.

Responsibilities

• Develop and maintain knowledge of McGraw Hill Higher Education's digital products and instructional design concepts.
• Use Salesforce and Gainsight to manage pipelines, track stages, and analyze data.
• Collaborate with Sales and CS teams to assess needs and support retention and growth.
• Oversee implementation processes for new and returning customers to ensure positive outcomes.
• Conduct Zoom meetings to provide consultative guidance and training.
• Follow up to resolve issues through cross-team collaboration.
• Participate in team strategy sessions and share customer feedback.

Skills

Communication skills

Presentation skills

Remote work discipline

Education

Bachelor's Degree

Tools

Salesforce

Gainsight

Job description

McGraw Hill LLC. is seeking a Remote Inside Customer Success Representative to guide college-level faculty and administrators in using our Higher Education solutions. You will train, support, and build strong relationships to improve outcomes and drive retention.

The role emphasizes remote collaboration with Sales and CS teams, focusing on increasing product usage and opportunities for growth, with travel estimated at 5-10% annually.