Remote Higher Ed Customer Success Specialist

Mcgraw Hill; Chicago (IL); Remote; USD 50,000 - 60,000; Full time

Job summary

McGraw Hill seeks an Inside Customer Success Representative for its Higher Education team. You’ll own relationships with faculty and learners, drive product adoption, and collaborate with Sales and CS to sustain renewals and growth.

You’ll manage customer pipelines in Salesforce and Gainsight, guide implementations via Zoom, and deliver consultative support to ensure successful outcomes. This remote role welcomes applicants nationwide.

Qualifications

• Bachelor's degree required.
• 1–2 years in customer success or a similar role related to software implementation (higher education experience preferred).
• Exceptional communication and presentation skills for diverse technical levels.
• Proven ability to excel in a remote work environment with strong organization and attention to detail.
• Experience with Salesforce and Gainsight is preferred.

Responsibilities

• Develop and maintain understanding of McGraw Hill Higher Education's digital products and their LMS integration.
• Share best practices and apply learning science concepts to improve outcomes.
• Utilize Salesforce and Gainsight to manage customer pipelines and measure engagement.
• Collaborate with Sales and CS to assess needs and create implementation plans.
• Oversee implementation processes to ensure improved outcomes and exceptional experience.
• Conduct Zoom sessions to provide consultative guidance and training.
• Respond promptly to inquiries and follow up on meetings for seamless implementation.
• Troubleshoot issues with cross-functional teams to resolve customer problems.
• Participate in team meetings and strategic initiatives to improve skills and outcomes.
• Provide customer feedback to inform product evolution.

Skills

Communication

Remote work

Relationship-building

Customer success mindset

Education

Bachelor's degree

Tools

Salesforce

Gainsight

Job description

McGraw Hill seeks an Inside Customer Success Representative for its Higher Education team. You’ll own relationships with faculty and learners, drive product adoption, and collaborate with Sales and CS to sustain renewals and growth.

You’ll manage customer pipelines in Salesforce and Gainsight, guide implementations via Zoom, and deliver consultative support to ensure successful outcomes. This remote role welcomes applicants nationwide.