Remote Customer Success Specialist – Higher Education

Mcgraw Hill; Bancroft (NE); Remote; USD 60,000 - 65,000; Full time

Benefits offered by this job

Sales incentive plan

Medical benefits

Job summary

McGraw Hill is seeking a Customer Success Representative to work remotely within the United States. The CSR will train, guide, and support college faculty and administrators to maximize our digital products and achieve improved educational outcomes.

Occasional travel up to 25% is required to meet clients on-site within Nebraska and nearby states. The role involves managing the sales pipeline, collaborating with Sales and CS teams, and delivering on-site and virtual training to ensure customer

Qualifications

• Bachelor's Degree required.
• 1-2 years in customer success or software implementation.
• Excellent communication and presentation skills to train diverse customers.
• Ability to work effectively in a remote setting and manage details.

Responsibilities

• Develop and maintain deep knowledge of McGraw Hill Higher Education products (Connect, SIMnet, GO!, Sharpen).
• Use Salesforce and Gainsight daily to manage the sales and customer success pipeline.
• Collaborate with Sales and CS teams to assess needs and plan implementations.
• Lead on-site or remote training and onboarding for faculty and administrators.
• Coordinate implementation and ensure customers achieve successful outcomes.
• Schedule and conduct Zoom meetings for consultative guidance and support.
• Follow up promptly on inquiries and provide ongoing support.

Skills

Communication

Presentation

Education

Bachelor's Degree

Tools

Salesforce

Gainsight

Job description

McGraw Hill is seeking a Customer Success Representative to work remotely within the United States. The CSR will train, guide, and support college faculty and administrators to maximize our digital products and achieve improved educational outcomes.

Occasional travel up to 25% is required to meet clients on-site within Nebraska and nearby states. The role involves managing the sales pipeline, collaborating with Sales and CS teams, and delivering on-site and virtual training to ensure customer