Remote Higher Ed Customer Success Pro

Mcgraw Hill; DeSoto (TX); Remote; USD 60,000 - 65,000; Full time

Job summary

McGraw Hill Higher Education is seeking an Inside Customer Success Representative to build relationships with educators and learners, driving product adoption and retention. You will manage customer pipelines, collaborate with Sales and CS teams, and guide implementation for a positive user experience across digital products.

The role is remote in the United States with up to 10% travel to campuses, and seeks a self-motivated, collaborative professional who thrives in a metrics-driven

Qualifications

• Bachelor's degree required.
• 1–2 years in customer success or a similar role related to software implementation.
• Exceptional communication and presentation skills to train and support customers with varying technical levels.
• Proven ability to excel in a remote work environment with strong communication and organization.
• Positive attitude and growth mindset for embracing challenges and driving success.
• Experience in instructional design, teaching, or coaching is a plus.
• Experience using Salesforce and Gainsight is preferred.

Responsibilities

• Develop and maintain understanding of McGraw Hill Higher Education's digital products and LMS integrations.
• Share best practices and apply learning science concepts to improve outcomes.
• Use Salesforce and Gainsight daily to manage customer pipelines and engagements.
• Collaborate with Sales and CS to assess customer needs and create implementation plans.
• Oversee implementation processes for new and returning customers for improved outcomes.
• Conduct Zoom meetings to provide guidance and tailored support.
• Respond to inquiries and follow up to ensure successful product adoption.
• Troubleshoot issues with cross-functional teams to resolve customer problems.
• Participate in team meetings and contribute feedback for product evolution.

Skills

Customer success

Communication skills

Training & support

Remote work

Education

Bachelor's degree

Tools

Salesforce

Gainsight

Job description

McGraw Hill Higher Education is seeking an Inside Customer Success Representative to build relationships with educators and learners, driving product adoption and retention. You will manage customer pipelines, collaborate with Sales and CS teams, and guide implementation for a positive user experience across digital products.

The role is remote in the United States with up to 10% travel to campuses, and seeks a self-motivated, collaborative professional who thrives in a metrics-driven