Remote Higher Education Customer Success Rep

Mheducation; Texas; Remote; USD 60,000 - 65,000; Full time

Job summary

McGraw Hill Higher Education is hiring an Inside Customer Success Representative to drive product adoption and retention for educators and learners across the United States. This remote opportunity emphasizes building trusted relationships, collaborating with Sales and the Customer Success team, and guiding campuses through implementation of digital products.

The role requires a bachelor's degree and 1-2 years in customer success or software implementation, with strong communication skills and

Qualifications

• Bachelor's degree required.
• 1-2 years in customer success or software implementation (higher education experience preferred but not required).
• Exceptional communication and presentation skills to train and support customers with varying technical confidence.
• Proven ability to excel in a remote work environment with strong communication and organization.
• Instructional design or coaching experience is a plus, especially in roles requiring customer guidance.

Responsibilities

• Develop and maintain an in-depth understanding of McGraw Hill Higher Education's digital products (Connect, SIMnet, GO!, Sharpen) and their integration with LMS.
• Share best practices and apply learning science to enhance customer outcomes.
• Use Salesforce and Gainsight daily to manage customer pipelines and track progress.
• Collaborate with Sales and Customer Success to assess customer needs and create implementation plans.
• Oversee implementation processes for new and returning customers to achieve improved outcomes.
• Conduct one-on-one and group meetings via Zoom to provide consultative guidance and training.

Skills

Communication skills

Remote work

Salesforce

Gainsight

Customer success

Education

Bachelor's degree

Tools

Salesforce

Gainsight

Job description

McGraw Hill Higher Education is hiring an Inside Customer Success Representative to drive product adoption and retention for educators and learners across the United States. This remote opportunity emphasizes building trusted relationships, collaborating with Sales and the Customer Success team, and guiding campuses through implementation of digital products.

The role requires a bachelor's degree and 1-2 years in customer success or software implementation, with strong communication skills and