Remote Customer Success Specialist - Higher Education Tech

Kenyan Edu; Chicago (IL); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

Annual bonus plan

Job summary

McGraw Hill LLC is seeking a Remote Customer Success Representative (Inside) to support college-level faculty and administrators, providing guidance, training, and resources to optimize usage of Connect and SIMnet. The role emphasizes customer relationships, retention, and opportunities for growth, with travel of 5–10% and collaboration across Sales and CS teams.

You’ll work remotely, ideally in the Eastern or Central Time Zone, communicating effectively with customers and internal teams to

Qualifications

• Bachelor's degree required.
• 1-2 years experience in customer success or software implementation.
• Exceptional communication and presentation skills.
• Ability to work effectively in a remote setting.

Responsibilities

• Develop and maintain in-depth knowledge of McGraw Hill Higher Education’s digital products.
• Utilize Salesforce and Gainsight to manage pipelines and analyze customer data.
• Partner with Sales and CS teams to assess needs and support retention and growth.
• Oversee implementation processes for new and returning customers.
• Conduct Zoom meetings to provide consultative guidance and training.

Skills

Customer success

Communication

Presentation

Education

Bachelor's degree

Tools

Salesforce

Gainsight

Job description

McGraw Hill LLC is seeking a Remote Customer Success Representative (Inside) to support college-level faculty and administrators, providing guidance, training, and resources to optimize usage of Connect and SIMnet. The role emphasizes customer relationships, retention, and opportunities for growth, with travel of 5–10% and collaboration across Sales and CS teams.

You’ll work remotely, ideally in the Eastern or Central Time Zone, communicating effectively with customers and internal teams to