Remote Helpdesk Associate: Fast, Friendly Tech Support

Kforce Inc; Atlanta (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Kforce is seeking a remote Helpdesk Associate to support customers and internal users from Atlanta, GA. The role emphasizes prompt issue resolution, strong communication, and adherence to call center processes in a fast-paced environment.

The position requires experience in customer service or technical support, remote work readiness, and the ability to multitask in high-volume situations while maintaining professionalism and reliability.

Qualifications

• Recent experience in a customer service, technical support, help desk, or call center environment.
• Previous experience working remotely in a professional setting.
• Experience operating within a structured call center environment, including adherence to schedules, breaks, productivity metrics, and attendance expectations.
• Strong troubleshooting and problem-solving abilities.
• Excellent verbal communication and customer service skills.
• Ability to multitask and work effectively in a high-volume environment.
• Dedicated home workspace suitable for remote work.
• Reliable high-speed internet connection with the ability to connect via ethernet when required.
• Work history with recent/relevant experience.
• Demonstrated commitment, reliability, and a professional work ethic.
• Self-motivated with a strong desire to learn, grow, and advance within the organization.
• Flexibility to work varying shifts, including evenings, weekends, and holidays as business needs dictate.

Responsibilities

• Respond to inbound customer and employee support requests.
• Troubleshoot order, system, hardware, software, and account-related issues.
• Provide first-level technical support and issue resolution.
• Document interactions and elevate complex issues as needed.
• Deliver excellent customer service while meeting performance expectations.
• Follow established support processes and procedures.
• Maintain productivity and quality standards in a structured call center environment.

Skills

Customer service

Technical troubleshooting

Communication skills

Multitasking

Self-motivated

Job description

Kforce is seeking a remote Helpdesk Associate to support customers and internal users from Atlanta, GA. The role emphasizes prompt issue resolution, strong communication, and adherence to call center processes in a fast-paced environment.

The position requires experience in customer service or technical support, remote work readiness, and the ability to multitask in high-volume situations while maintaining professionalism and reliability.