Remote Helpdesk Associate: Fast-Paced Tech Support

Kforce Inc; Atlanta (GA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

HSA

FSA

401(k)

Life, disability & ADD insurance

Paid time off

Job summary

Kforce Inc. in Atlanta seeks a remote Helpdesk Associate to provide customer service and technical support in a fast-paced call center.

You will handle inbound requests, troubleshoot hardware, software, and account access issues, document interactions, and deliver high-quality support while adhering to schedules and processes in a structured environment. This role emphasizes problem-solving, communication, and reliability in remote work.

Qualifications

• Recent experience in customer service or technical support.
• Remote, professional work experience preferred.
• Ability to multitask in a high-volume call center environment.
• Strong troubleshooting and problem-solving abilities.
• Excellent verbal communication and customer service skills.

Responsibilities

• Respond to inbound customer and employee support requests.
• Troubleshoot order, system, hardware, software, and account-related issues.
• Provide first-level technical support and issue resolution.
• Document interactions and escalate complex issues as needed.
• Deliver excellent customer service while meeting performance expectations.
• Follow established support processes and procedures.
• Maintain productivity and quality standards in a structured call center environment.

Skills

Customer service

Technical support

Problem solving

Communication

Job description

Kforce Inc. in Atlanta seeks a remote Helpdesk Associate to provide customer service and technical support in a fast-paced call center.

You will handle inbound requests, troubleshoot hardware, software, and account access issues, document interactions, and deliver high-quality support while adhering to schedules and processes in a structured environment. This role emphasizes problem-solving, communication, and reliability in remote work.