Fast-Paced IT Help Desk Analyst – High-Volume Support

GlobalPoint; Atlanta (GA); On-site; USD 40,000 - 56,000; Full time

Job summary

GlobalPoint in Atlanta, GA is seeking an IT Help Desk Analyst to provide exceptional technical and customer support in a high-volume environment. The role handles account creation, identity verification, and digital license issuance, while maintaining accuracy and customer satisfaction.

The candidate should have call center experience, strong communication skills, and the ability to manage multiple priorities in a fast-paced setting. Local candidates preferred.

Qualifications

• High School Diploma or GED.
• Two years of full-time experience within the last seven years providing call center support or customer service.
• Proficiency with computer applications and standard business software.
• Strong verbal and written communication skills.
• Ability to effectively manage multiple priorities while maintaining a high level of customer service.

Responsibilities

• Respond to and resolve customer inquiries regarding DDS Online Services accounts, identity verification processes, address change transactions, and digital license issuance.
• Handle an average of 65-90 customer calls per day while maintaining established service levels and quality standards.
• Provide exceptional customer service by professionally addressing complex customer issues and identifying effective solutions.
• Maintain accurate documentation and records of customer interactions and transactions.
• Demonstrate adaptability and a positive attitude in a fast-paced, evolving work environment.
• Respond professionally and promptly to inquiries from Executive Management, stakeholders, and business partners.
• Participate in task forces, project teams, and workgroups to support departmental and organizational initiatives.
• Build and maintain productive relationships with internal departments and external business partners.
• Contribute to continuous process improvement efforts and support organizational goals.
• Stay current on policies, procedures, and technology updates relevant to assigned responsibilities.

Skills

Customer service

Problem solving

Communication

Organizational skills

Adaptability

Education

High School Diploma or GED

Tools

Windows 11

Microsoft Office

Job description

GlobalPoint in Atlanta, GA is seeking an IT Help Desk Analyst to provide exceptional technical and customer support in a high-volume environment. The role handles account creation, identity verification, and digital license issuance, while maintaining accuracy and customer satisfaction.

The candidate should have call center experience, strong communication skills, and the ability to manage multiple priorities in a fast-paced setting. Local candidates preferred.