Local Only! Need Help Desk Support

360 IT Professionals; Golden (CO); On-site; USD 40,000 - 60,000; Full time

Job summary

A staffing services provider is seeking a candidate to provide remote technical support to users in a Windows environment. The role involves answering calls, documenting issues, and resolving problems related to Office products and devices. Excellent customer service skills are required both over the phone and in person when necessary. Candidates should have an associate's degree and at least one year of experience in technical support. An in-person interview is required, and local residents are preferred.

Qualifications

• Experience in providing remote support in a Windows environment.
• 1 year or equivalent experience in technical support.
• Excellent customer service skills required.

Responsibilities

• Provide remote support to users via phone.
• Resolve user issues and create support tickets.
• Document and track issues to ensure timely resolution.

Skills

A+

Active Directory

Adobe Acrobat

Communication skills both verbal and written

DOS

Java

JD Edwards EnterpriseOne (ERP)

Learning ability

Mac OS

Microsoft Office

Windows 10

Windows 9x/2000/XP/NT/Vista/7

Education

Associate's degree in a related area

Job description

This is Priya Sharma from 360 IT Professionals Inc. and we are Staffing Specialist working directly with all US States and Local and Commercial clients. We are known for our IT Services, Mobile development, Web development and Cloud computing and working with clients to deliver high-performance results.

Job Description

• A+
• Active Directory
• Adobe Acrobat
• Communication skills both verbal and written
• DOS
• Java
• JD Edwards EnterpriseOne (ERP)
• Learning ability
• Mac OS
• Microsoft Office
• Windows 10
• Windows 9x/2000/XP/NT/Vista/7

Qualifications

Candidate will be providing remote support (phone) to users in a Windows based environment. Duties will include answering the phone, understanding and documenting user issues, creating tickets, resolving issues or providing escalation when needed. Support will include password reset, troubleshooting problems with Office products, smart phones issues, calendar and email issues, etc.

Job duties may include direct, in person support when users come to the Service Desk (walk up service).

Requires excellent customer service skills in person, over the phone and via email.

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate's degree in a related area and at least 1 year or equivalent experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment. Lives local. In person interview required.

Additional Information

Kindly share your resume to priya.sharma@_360itpro.com or call me on 510-254-33-00 Ext. 130