Remote Help Desk Specialist – Tech Support & Growth

Smart Start, Inc.; Keyser (WV); À distance; USD 19 000 - 28 000; Plein temps

Avantages offerts par ce poste

Fully remote position

Health plan

401(k) match

Disability insurance

Résumé du poste

Smart Start, Inc. is seeking a Help Desk Representative to handle Care Center inbound calls and select outbound outreach from a remote setting.

You will assist technicians in the field, provide product information, and resolve issues with professionalism while maintaining excellent client service. The role reports to the Help Desk Manager and offers full-time, non-exempt hourly employment with equipment provided for a productive home office setup.

Qualifications

• High school diploma or equivalent.
• 6+ months relevant experience.
• Computer skills including Microsoft Office suite: Word, Excel, and Power Point.
• Professional verbal, non-verbal, and written communication skills.
• Strong attention to detail and sense of urgency for successful multitasking.
• Courteous yet courageous interpersonal skills.
• Adaptability and resourceful thinking for potentially challenging or high stress situations.
• Self and audience awareness.

Responsabilités

• Answer incoming calls, primarily from Smart Start’s client facing technicians in the field, and respond appropriately.
• Provide product and service information to callers and clients.
• Identify, research, and resolve clients’ complaints using applicable resources appropriately.
• Partner internally and externally with a positive and collaborative attitude and professional communication.
• Identify and elevate issues appropriately.
• Route calls to appropriate resources.
• Conduct follow up client calls when necessary.
• Upsell products, programs, and services to existing clients.
• Complete call logs and reports.
• Manage correspondence efficiently, responding to inquiries accurately, and tracking issues accordingly.
• Analyze, consolidate, validate, enter, and track data.
• Organize and maintain records and filing systems.
• Gather data from multiple technology systems.
• Handle documents utilizing various office equipment.
• Adhere to company policies, procedures, and expectations of confidentiality.
• Provide general Care Center support as needed.
• Perform other duties as assigned.

Connaissances

Communication

Attention to detail

Adaptability

Self-awareness

Formation

High school diploma or equivalent

Outils

Microsoft Office

Description du poste

Smart Start, Inc. is seeking a Help Desk Representative to handle Care Center inbound calls and select outbound outreach from a remote setting.

You will assist technicians in the field, provide product information, and resolve issues with professionalism while maintaining excellent client service. The role reports to the Help Desk Manager and offers full-time, non-exempt hourly employment with equipment provided for a productive home office setup.