Remote Helpdesk Support Specialist

WeCare Medical Specialty Group; Hopewell (OR); Remote; USD 50,000 - 75,000; Full time

Benefits offered by this job

Remote work flexibility

Health insurance

Retirement benefits

Professional development

Job summary

WeCare Medical Specialty Group is seeking a Remote Helpdesk Support Specialist to provide technical assistance to employees and customers. You will troubleshoot hardware and software issues, resolve IT support requests, and ensure smooth day-to-day technology operations in a fully remote environment.

The ideal candidate will have strong problem‑solving abilities, excellent communication skills, and the ability to explain technical concepts to nontechnical users while working with a distributed

Qualifications

• High school diploma or equivalent; IT degree preferred.
• Experience in helpdesk or IT support is preferred.
• Basic knowledge of Windows and/or macOS.
• Familiarity with hardware, software installation, and troubleshooting.
• Understanding of networking concepts incl. Wi‑Fi, VPNs, connectivity.
• Knowledge of email platforms, office apps, and collaboration tools.
• Strong analytical and problem‑solving skills.
• Excellent verbal and written communication skills.
• Ability to explain technical concepts to nontechnical users.
• Good organizational skills and ability to manage multiple tickets.
• Ability to work independently and with a distributed IT team.
• Reliable internet access and a suitable computer for remote work.

Responsibilities

• Respond to IT support requests via email, phone, chat, or ticketing systems.
• Diagnose and troubleshoot hardware, software, network, and connectivity issues.
• Assist users with setup, installations, passwords, and access.
• Provide step‑by‑step technical guidance to varied users.
• Create, update, prioritize, and resolve tickets within SLAs.
• Escalate complex issues to appropriate IT teams when needed.
• Support OS updates, software configuration, and routine maintenance.
• Manage user accounts, permissions, and access per policies.
• Maintain documentation of issues, steps, and resolutions.
• Monitor recurring issues and recommend fixes to prevent incidents.
• Maintain IT inventory records and equipment logs.
• Follow security policies and protect data.
• Contribute to knowledge bases and user documentation.

Skills

Problem solving

Communication

Organizational skills

Remote work

Independent work

Team collaboration

Troubleshooting

Customer service

IT support

Education

High school diploma or equivalent

IT/CS degree advantageous

Tools

Zendesk

Freshservice

Jira Service Management

ServiceNow

Microsoft 365

Google Workspace

Remote desktop tools

Job description

WeCare Medical Specialty Group is seeking a Remote Helpdesk Support Specialist to provide technical assistance to employees and customers. You will troubleshoot hardware and software issues, resolve IT support requests, and ensure smooth day-to-day technology operations in a fully remote environment.

The ideal candidate will have strong problem‑solving abilities, excellent communication skills, and the ability to explain technical concepts to nontechnical users while working with a distributed