Remote IT Helpdesk Specialist - Customer-Focused Support

WeCare Medical Specialty Group; Hope (ID); À distance; USD 50 000 - 75 000; Plein temps

Avantages offerts par ce poste

Paid time off

Remote work flexibility

Certifications support

Performance incentives

Career advancement

Health insurance

Retirement benefits

Résumé du poste

WeCare Medical Specialty Group is seeking a Remote Helpdesk Support Specialist to assist employees and customers with technical issues. You will troubleshoot hardware and software, guide users remotely, and manage support tickets to ensure smooth IT operations.

The role requires strong communication and problem-solving skills, with a focus on timely and professional remote support. Fully remote work is expected, with full-time hours and scalable coverage based on business needs.

Qualifications

• HS diploma required; IT degree is a plus.
• Experience in helpdesk or IT support preferred.
• Basic Windows and macOS knowledge.
• Familiar with hardware, software installation, and troubleshooting.
• Understanding of basic networking concepts (Wi‑Fi, VPNs).
• Experience with email, office apps, and collaboration tools.
• Strong problem-solving and communication skills.
• Ability to explain technical concepts to nontechnical users.
• Organizational skills to manage multiple tickets.

Responsabilités

• Respond to support requests via email, phone, chat, or ticketing.
• Diagnose and troubleshoot hardware, software, networking issues.
• Assist with setup, installs, password resets, and access.
• Provide step-by-step guidance to users.
• Create and manage tickets within SLAs.
• Escalate complex issues to IT teams.
• Maintain documentation of issues and resolutions.
• Support access management and security policies.
• Contribute to knowledge bases and guides.
• Deliver courteous, timely customer support.

Connaissances

Windows basics

macOS basics

Ticketing systems

Customer service

Remote work

Networking basics

Formation

High school diploma

IT degree

Outils

Zendesk

Freshservice

Jira Service

ServiceNow

Microsoft 365

Google Workspace

Remote desktop

Description du poste

WeCare Medical Specialty Group is seeking a Remote Helpdesk Support Specialist to assist employees and customers with technical issues. You will troubleshoot hardware and software, guide users remotely, and manage support tickets to ensure smooth IT operations.

The role requires strong communication and problem-solving skills, with a focus on timely and professional remote support. Fully remote work is expected, with full-time hours and scalable coverage based on business needs.