Remote Help Desk Specialist — Enterprise IT Support

Summit Staffing Partners; New York (NY); Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

401K match

Annual bonus

Comprehensive benefits

Job summary

Global Professional Services Firm seeks a Help Desk Specialist to support employees remotely, handling technical issues and guiding users to quick, effective solutions.

You will manage a broad set of devices and applications, maintain accurate ticket records, and escalate when necessary. A focus on clear communication, documentation, and customer service is essential for success in this fast-paced environment.

Qualifications

• Minimum 2 years in help desk, desktop support, or equivalent employee-facing IT role.
• Strong customer service mindset and professional communication.
• Experience managing support queues, SLAs, and high-volume requests.
• Experience with Windows/Mac, Microsoft 365, mobile devices, peripherals.

Responsibilities

• Troubleshoot issues via phone and remote support; log steps and outcomes.
• Support wide range of workplace tech and devices.
• Own requests from first contact to resolution; coordinate with teammates as needed.
• Follow security procedures for identities and access-related issues.
• Create and update troubleshooting guides and knowledge resources.
• Identify recurring problems and suggest process improvements.
• Contribute to IT projects and departmental priorities.

Skills

Customer service

Ticketing system

Windows & Mac

Microsoft 365

VPN & MFA

Remote support

Documentation

Communication

Problem solving

Education

Bachelor's degree in CS/IT

Tools

Ticketing system

Remote access tools

Virtual desktop

Document management

Job description

Global Professional Services Firm seeks a Help Desk Specialist to support employees remotely, handling technical issues and guiding users to quick, effective solutions.

You will manage a broad set of devices and applications, maintain accurate ticket records, and escalate when necessary. A focus on clear communication, documentation, and customer service is essential for success in this fast-paced environment.