Remote Help Desk Specialist - Entry Level Tech Support

Your Pool Pal LLC; United States; Remote; USD 34,000 - 41,000; Full time

Job summary

Your Pool Pal LLC is seeking an Entry Level Help Desk Support Specialist to join our team in Las Vegas, NV. This full-time, remote position offers an excellent opportunity for individuals looking to launch their career in technical support within the consumer services industry.

You will be the first point of contact for our customers, providing timely solutions to their inquiries and helping maintain the reliability of our pool maintenance technology platforms.

Qualifications

• 0–2 years in customer service or technical support.
• Strong written and verbal communication skills.
• Basic computer literacy and comfort with technology.
• Ability to learn new software quickly.

Responsibilities

• Respond to customer inquiries via phone, email, and chat promptly.
• Troubleshoot and resolve basic technical issues on platforms.
• Document interactions and solutions in the ticketing system.
• Escalate complex issues to appropriate team members.
• Provide step-by-step guidance to resolve common problems.
• Maintain up-to-date knowledge of products and services.
• Follow up to ensure issues are fully resolved.
• Contribute to improving support processes and documentation.

Skills

Customer service

Communication

Problem solving

Patience

Attention to detail

Remote work

Education

High school diploma

Job description

Your Pool Pal LLC is seeking an Entry Level Help Desk Support Specialist to join our team in Las Vegas, NV. This full-time, remote position offers an excellent opportunity for individuals looking to launch their career in technical support within the consumer services industry.

You will be the first point of contact for our customers, providing timely solutions to their inquiries and helping maintain the reliability of our pool maintenance technology platforms.