Remote Pool Software Support Specialist – Stock Options

Pool Brain; United States; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Stock options

Paid vacation

Medical, dental, and vision benefits

Job summary

A leading pool service software company is seeking a Remote Customer Support Representative. In this role, you will provide knowledgeable assistance via chat and email while documenting issues and collaborating with the team. The ideal candidate will have experience in the pool industry or with similar software, strong communication skills, and the ability to work independently in a remote environment. Join a fast-growing, supportive team that values collaboration and offers competitive pay and benefits.

Qualifications

• Experience working in the pool industry or with field service management software.
• Proven ability to explain complex issues clearly to customers.
• Reliable internet connection and computer for remote work.

Responsibilities

• Provide knowledgeable support via chat, email, and video conferencing.
• Document issues and solutions for internal teams.
• Collaborate with the support team for consistent customer experience.

Skills

Strong written communication skills

Experience in customer support

Familiarity with Pool Brain or similar software

Ability to work independently

Comfort with technology/software

Job description

A leading pool service software company is seeking a Remote Customer Support Representative. In this role, you will provide knowledgeable assistance via chat and email while documenting issues and collaborating with the team. The ideal candidate will have experience in the pool industry or with similar software, strong communication skills, and the ability to work independently in a remote environment. Join a fast-growing, supportive team that values collaboration and offers competitive pay and benefits.